Frequently Asked Questions

Everything you need to know about your order and our premium apparel.

How long will it take for my order to ship?

Orders are typically processed within 2-4 business days. Once shipped, domestic delivery takes 3-7 business days, while international shipping varies by destination.

What is your return policy?

We offer a 30-day return window for unworn and unwashed items with original tags attached. Please note that limited edition drops may have specific final sale conditions.

How do I know which size to choose?

Each product page features a detailed size guide with measurements. Our lifestyle apparel generally follows a standard athletic fit; if you prefer a looser style, we recommend sizing up.

Do you ship internationally?

Yes, we ship to most countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific location.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.

How should I care for my Mephisto Genetics apparel?

To preserve the quality of the fabric and prints, we recommend machine washing cold with like colors and hanging to dry or tumble drying on low heat.